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• Power Point presentation, group presentation
• Join the discussion, guide and coaching through the practice of connecting to the actual work (games, exercises)
• Watch the video clip, role playing
• Handle real situations and with reference books
• Tell the story/Sharing real experiences
• Each participants will be practicing and receiveing suggestions, editing in class

• QC STORY PROBLEM SOLVING

  • What is QC story problem solving?
  • What is QC storyboard?
  • The tools of QC
  • Procedures for problem solving using 7 QC Tools

• PARETO DIAGRAM

  • What is Pareto diagram?
  • How to make a Pareto diagram?
  • Application of Pareto diagram
  • What to note in making Pareto diagram?
  • Group exercise: practice Pareto Diagram

• CAUSE & EFFECT DIAGRAM

  • What is Cause-and-Effect diagram?
  • Using brainstorming techniques
  • Cause screening factors
  • Find the root cause by 5 Whys technique
  • Application of cause-and-effect diagram
  • What to note in making cause-and-effect diagram?
  • Group exercise: practice Cause & Effect Diagram

• THE GRAPH

  • Why Graph?
  • Types of Graphs
  • The basic steps
  • Application of each types of Graph
  • Group exercise: practice applying the Graph

• CHECK SHEET

  • Are you collecting the right data?
  • What is a Check-Sheet?
  • Principles and basic steps to create a Check-Sheet
  • Application of Check-Sheet
  • What to note in making Check-Sheet?
  • Group exercise: practice design Check Sheet

• HISTOGRAM

  • What is Histogram?
  • Drawing a Histogram
  • Application of Histogram
  • How to interpret Histogram
  • Group exercise: practice using histogram

• SCATTER DIAGRAM

  • What is a Scatter Diagram?
  • Drawing a Scatter Diagram
  • Application of Scatter Diagram
  • Group exercise: practice using scatter diagram

• CONTROL CHARTS

  • What is a Control chart?
  • Common and Special Causes of Variation
  • Types of Control chart
  • Drawing a Control chart
  • Interpreting Control chart
  • Group exercise: practice control charts