• Help participants understand the importance of the balance between personal value and business culture to reduce negative conflicts.
• Understand the causes of conflicts to prevent losing control situations.
• Know how to apply conflict resolution model to actual situations.
• Help participants getting positive attitude in solving conflicts, building up professional and effective working environment.

Directors, department managers/vice managers, employees of companies who want to control and solve conflicts effectively.

• Power Point presentation, group presentation
• Join the discussion, guide and coaching through the practice of connecting to the actual work (games, exercises)
• Watch the video clip, role playing
• Handle real situations and with reference books
• Tell the story/Sharing real experiences
• Each participants will be practicing and receiveing suggestions, editing in class

• RELATIONSHIP

  1. What is relationship?
  2. Internal relationship in an organization
  3. External relationship in an organization

• RELATIONSHIPS AND COMPANY’S CULTURE

  1. What is company’s culture?
  2. Differences in company’s culture and its influence in building up relationship in workplace
  3. Personality and communication skills in working environment

• DEFINITION OF CONFLICT

  1. Personal value
  2. Causes of conflicts
  3. Usual conflicts in working environment

• EFFECTIVE CONFLICT MANAGEMENT

  1. Classifying to solve conflicts
  2. 4 steps of conflicts resolution
  3. Principles for conflict mediators
  4. Solving positive conflicts
  5. Solving actual conflicts

2 - 3 days