Total Quality Management (TQM)

Introduce

TQM: Total Quality Management

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Training methods
  • Power Point presentation, group presentation
  • Join the discussion, guide and coaching through the practice of connecting to the actual work (games, exercises)
  • Watch the video clip, role playing
  • Handle real situations and with reference books
  • Tell the story/Sharing real experiences
  • Each participants will be practicing and receiveing suggestions, editing in class
Contents
  • TQM APPROACH

    • What is Total Quality Management?
    • Deming's Philosophy and Management Approach
    • Juran's Philosophy and Management Approach
    • Crosby's Philosophy and Management Approach
    • Characteristics of Successful TQM Companies
    • TQM beliefs and reasons to begin now
    • How several companies successfully implemented continuous improvement in their firms
  • TECHNIQUES FOR TQM IMPLEMENTATION

    1. The pitfalls successful TQM Companies must avoid
    2. Steps in implementing TQM:
      • Obtain CEO (top management) Commitment
      • Educate Upper-Level Management
      • Create Steering Committee
      • Outline the Vision Statement, Mission Statement, & Guiding Principles
      • Prepare a Flow Diagram of Company Processes
      • Focus on the Owner/Customer (External) & Surveys
      • Consider the Employee as an Internal Owner/customer
      • Provide a Quality Training Program
      • Establish Quality Improvement Teams (QCC – Quality Control Circle)
      • Implement Process Improvements
      • Use the Tools of TQM
      • Know the Benefits of TQM
        • -   The cost of quality
        • -   Cost-Categories for unacceptable work
        • -   The high cost of poor quality
        • -   Four types of quality cost
  • INTRODUCTION ABOUT TOOLS OF TQM

    • Activity network diagram
    • Affinity diagram
    • Benchmarking
    • Brainstorming
    • Checksheets
    • Control charts: statistical process control (SPC)
    • Cost-Benefit analysis
    • Cost of quality analysis
    • Cause-and-effect diagrams
    • Customer surveys
    • Dot plot
    • Employee surveys
    • Fishbone diagram
    • Flowcharts
    • Focus group interviews
    • Force field analysis
    • Histograms
    • Is/Is-Not analysis
    • Interrelationship Diagram
    • Interviews: Employee, Customer, Stakeholder
    • Matrix diagram
    • Motivating technique
    • Nominal group technique
    • Operational definitions
    • Pareto charts
    • Pie chart
    • Plus - Delta
    • Prioritization matrices
    • Process capability analysis
    • Process decision program chart
    • Productivity charting
    • Quality function deployment
    • Regression analysis
    • Root-cause evaluation matrix
    • Run chart
    • Sampling
    • Scatter diagrams
    • Solution-selection matrix
    • Stakeholder surveys
    • Stratification
    • Time plots
    • Tree diagram
    • Value engineering
Duration
3 days

Gallery images

Video clip

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