Soft Skills

Teamwork

Objectives
  • Staff would understand the importance of teamwork
  • Members in the team know how to coordinate with each other base on the company culture.
  • Understand the foundation making an effective team
  • All members are aware of the importance of common goal
  • Employees will focus on activities bringing success to their team
  • Employees know how to restrict, control and handle with conflicts

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Teambuilding

Objectives
  • Participants understand the invaluableness of solidarity and teamwork
  • Understand the value of yourself, the importance of team, common objectives of your organization
  • Deeply understand company’s culture
  • Team’s members are able to know about occurring conflicts, share ideas, and respect each others

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The 360 Degree Leader

Objectives
  • Help managers recognize the importance of comprehensive leadership
  • Help managers avoid the misperception and aware of the challenges faced to develop leadership skills by themselves
  • Knowing the principles of leaders at all levels

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Professional Customer Service

Objectives
  • Help participants grasp what professional and qualified customer service is.
  • Participants know the process of professional customer service to satisfy customer needs.
  • Participants know how to coordinate standards customer service of company to set their own standards with high quality.
  • Participants feel the legitimate needs of clients and try their best to meet those needs, thereby helping customers remember the professional services of the company.

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Influencing Skills

Objectives
  • Participants understand the importance of influencing to other people
  • Comprehend influencing techniques
  • Know how to practice and improve influencing skills
  • Understand the ethical aspects of influencing and persuading

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Power Up Yourself

Objectives
  • Participants will experience and discover their potential power
  • Know how to wake up your potential power to work effectively
  • Understand yourself and surrounding environment
  • Know how to eliminate negative elements, maintain and develop positive elements
  • Understand the importance and know how to set up personal and organization’s goals
  • Apply your potential power and logical methods to perform your work, reach the target and become a successful person

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Conflict Management

Objectives
  • Help participants understand the importance of the balance between personal value and business culture to reduce negative conflicts.
  • Understand the causes of conflicts to prevent losing control situations.
  • Know how to apply conflict resolution model to actual situations.
  • Help participants getting positive attitude in solving conflicts, building up professional and effective working environment.

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Hiring And Keeping The Best People

Objectives
  • Managers will know the basis knowledge of recruitment
  • Know how to carry one professional recruiting process to hire the most appropriate people
  • Be able to make an effective interview
  • Know how to keep the best people to develop human resource

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Direct Marketing Management

Objectives
  • Understand the fundamentals of Marketing and Direct Marketing
  • Understand of effective Direct Marketing
  • Apply Direct Marketing to your company’s marketing
  • Get opportunity to practice Direct Marketing creatively

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Effective Problem Solving & Decision Making Skills

Objectives
  • Providing knowledge and methods to solve problems effectively
  • Helping participants improving problem solving and decision making skills
  • Waking up creative potential of participants to solve problems creatively
  • Participants will know how to organize work most effectively with problem solving skills

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