• Identifying the benefits of becoming managers have effective communication skills
• Improving communication skills of middle management
• Planning to communicate to achieve the desired results
• Overcoming the barriers to communicate effectively
• Providing new skills to help middle level managers communicate effectively with staff

Management committee, middle management of companies (functional managers, department managers/ vice managers) who want to improve communication skills with business partners or subordinates.

• Power Point presentation, group presentation
• Join the discussion, guide and coaching through the practice of connecting to the actual work (games, exercises)
• Watch the video clip, role playing
• Handle real situations and with reference books
• Tell the story/Sharing real experiences
• Each participants will be practicing and receiveing suggestions, editing in class

• THE IMPORTANCE OF EFFECTIVE COMMUNICATION AT WORKING PLACE

  1. Why do you fail in communicating?
  2. Communication in working environment

• DEFINITION OF COMMUNICATION

  1. What is communication?
  2. Methods of communication
  3. How to make your communication more effective?
  4. What is non verbal communication?
  5. Listening
     • Barriers to effective listening
     • Effective listening techniques

• EFFECTIVE COMMUNICATION SECRETS FOR MANAGEMENT

  1. Planning for communication
  2. Apply ABC principle
  3. Being positive with everyone

• COMMUNICATION METHODS HELPING EMPLOYEES REACH TARGETS

  1. Building feedback system in business
  2. Communicate to assign tasks for staff

2 - 3 days